Shipping and Returns

Returns

We are happy to refund or exchange the product if it has a manufacturing fault. Products that are on sale can just be refunded or exchanged.
Please note, that we accept refunds or exchanges up to a maximum of 14 days from the day of purchase. A returned product has to be in original packaging and it cannot be used, washed, or treated in any way. A returned product has been in completely new condition in order to be accepted by us. Otherwise, it will be sent back to you and a refund will not be honored. 

Quality of our products

Our philosophy is to deliver the highest quality product that you will be able to keep for many years. We research the market carefully and choose only the highest quality products that can be used in extreme conditions.

We check all items carefully before we send them to you. In the instance that the goods are damaged during delivery, please sign the couriers note “DAMAGED” and contact us immediately.

All items are carefully checked before dispatch. If the item/items have been used, you will not be able to return the item/items and a refund will not be given.

Shipping

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Fulfillment

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.

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Shipping

Our average shipping time is 4 business days depending on the order's destination.

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Estimated delivery

You will get your order after we fulfill and ship it.

 To ensure we send your products as fast as possible, we route your orders to our fulfillment centers where we can fulfill and ship them in the quickest way!
 

We perefer these global carriers to give you the best shipping experience:

CHILLAX TOURS

AUSTRALIA

Licensed Tour Company
Chillax Tours - Parks Victoria

Chillax Tours Australia is a licensed tour and activity provider by Parks Victoria. 

Member of Tourism Council
Vtic

Chillax Tours Australia is a member of Victoria Tourism Industry Council to give you better services.

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For any inquiries please do not hesitate to contact us immediately.