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Office Location:

11 Rose Lane

3000, Melbourne, Australia

+61 404 404 564


Business Hours:

Monday to Friday 9 AM to 6 PM



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Refund Policy

Refund / Reschedule policy

There won’t be in any case refunds / reschedules for PARTIES


Until 30 days before the event 100% refund (minus credit card fee in case of booking online).

Between 8 and 30 days: Refund or option to change to another tour (depending on availability and adding the corresponding amount if necessary). A $10 charge (per ticket) for administration fees will incur in both cases.

7 or less days before the event there won’t be any refund or changes.

To complete your refund, we require a receipt or proof of purchase.


Refunds (if applicable)

If you are unable to attend the tour and you want to receive a refund or reschedule your booking, an 8 days notice in writing needs to be emailed to Chillax Tours Australia reservations office:


Once we have received the e-mail, we will reply to you within 1 business day. If you comply with the conditions specified above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at